You have questions? We have answers (probably).

You should get an order confirmation email and your order will go into our production queue to be produced. Once production is done (which can take anywhere from hours to days), you should receive an email with tracking information.

If you contact us before your order ships, we can send you a free shipping code to place an order for your additional items. We will then combine your orders.

Contact us before your order ships and we can cancel and refund your order.

We are required to collect sales tax on all orders shipped to certain states.

Yes, of course! Reach out to us and we will work with you to find out what you need and determine how feasible it is to design and manufacture.

Once you place your order, your order goes into our production queue. Since most items are made to order, you can expect it to often take a few days to ship out. Once it does ship, you should get an email with tracking information.

We sure do. Shipping rates for international orders should compute at checkout. Keep in mind that you may owe VAT or import duties depending on your own country's import laws.

We sure do, and our shipping rates are the same as to within the US.

Yes! We can absolutely do local pickup. Just put that in your order notes or reach out to us in advance.

Most items are made out of Polyethylene Terephthalate (PET) plastic. The TOUGH material is a type of Polyurethane and is very flexible.

We don't share any of our current models, but as we retire old models, we release them for free on Printables or Thingiverse.

If your part arrives defective or doesn't fit as expected, reach out to us and we'll make it right — whether that's a replacement, an adjustment, or a refund.